Frequently Asked Questions
Below are the questions our overseas customers ask most. For a custom proposal and quote for your specific consumables, use the WhatsApp button or "Get a Quote" at the bottom of the page; we reply with a free proposal within one business day.
01What equipment do you mainly manufacture?
We focus on non-standard automation equipment for medical consumables, covering automatic assembly, printing, packaging and feeding machines for infusion sets, syringes, drip chambers/burettes, catheters and other medical polymer consumables, as well as complete production lines.
02How many equipment models do you offer?
We offer 15+ automated equipment models covering assembly, printing, packaging and feeding, which can be flexibly combined by process to match different capacities and factory layouts.
03Can you customize equipment for our products?
Yes. Custom non-standard engineering is our core strength: we design dedicated machines based on your specific consumable specs, capacity targets and process requirements, and provide a free solution proposal before production.
04Can you supply a complete production line?
Yes. Beyond single machines, we provide end-to-end line planning, integration and commissioning — from feeding, assembly, inspection and printing to packaging — to help you build a stable, efficient complete line rather than scattered machines.
05What is the typical delivery lead time?
Standard models are often in stock or available with short lead times; custom models receive a clear lead time after assessing structural, electrical and process complexity. Exact timing is confirmed in writing after the proposal is agreed.
06Does delivery include installation, commissioning and training?
Yes. We provide on-site installation, commissioning, trial production, and operation & maintenance training, plus process and acceptance documentation, so your team can run the equipment stably and independently.
07What quality and safety requirements do the machines meet?
Machines are designed and built to the cleanliness and precision requirements of medical consumable production, with key components from international brands. Each unit passes whole-machine inspection and functional verification before shipment, with warranty and inspection documentation provided.
08How are after-sales service and spare parts handled?
We provide free technical support and spare parts during the warranty period, long-term original spare parts afterwards, and remote guidance plus on-site service to keep your equipment running continuously.
09Which languages and export markets do you support?
We communicate in Chinese, English, Russian, Persian, Arabic, Urdu, Turkish and Vietnamese, and our products are exported to Russia, the Middle East, South Asia, Southeast Asia and many regions worldwide.
10How do I get a quote and proposal?
Contact us via the WhatsApp button or "Get a Quote" at the bottom of the page with your product type, target capacity and process requirements; we reply with a free custom proposal and quote within one business day.